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Fleet Support Coordinator

UK & Ireland > London Heathrow

Fleet Support Coordinator

🌟 The Opportunity Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment.

🎬 Key Responsibilities

·         Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.

·         Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.

·         Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.

·         Liaise with customers on vehicle status, maintenance schedules, and repairs.

·         Process and allocate jobs in SAP, including creating service requests and raising purchase orders.

·         Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.

·         Maintain accurate records of fleet movements, repairs, and service costs.

·         Actively promote a safe work environment by reporting hazards, incidents, and near-misses.

 

🕵 What We Are Looking For

Skills & Experience & Behaviours

 

·         Prior Customer Service or Call Centre experience

·         Strong understanding of fleet management, vehicle maintenance, and workshop operations.

·         Familiarity with SAP systems and customer service operations in a logistics environment.

·         Experience in a customer-focused role within the vehicle maintenance or aviation sector.

·         Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.

·         Proactive, self-motivated, and able to prioritise tasks effectively.

·         A team player with strong communication and problem-solving skills.

·         Customer-focused with a detail-oriented and professional approach.

 

❤️ Why You Will Love Working With Us

·         Competitive salary and benefits package.

·         Career progression opportunities within a growing company.

·         A dynamic, team-focused work environment that values safety and quality service.

 

❤️ What We Offer

·         6% employer pension contribution.

·         3x salary Life Assurance.

·         Private Medical coverage.

·         Employee Assistance Programme (EAP).

 

🌍 About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness.

✅ Apply Now Submit your CV and cover letter today to join our dynamic team!

📆 Working Hours/Shift Pattern • Split Day & Night Shifts: 

Week 1 – days 0530-1730 or 0600-1800

Week 2 – Nights 1730-0530 or 1800-0600

Week 3 – days 0530-1730 or 0600-1800

Week 4 – Nights 1730-0530 or 1800-0600



Address

Exeter Way
Hillingdon
TW6 2UA

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